Privacy Policy

LicenseFlow Consulting LLC ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using LicenseFlow, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

We use the information we collect for the following purposes:

• Service Delivery: To generate your application documents, track your progress, and provide customer support
• Payment Processing: To process payments through Stripe and manage your subscription
• Communication: To send you service updates, notifications, and respond to your inquiries
• Compliance: To ensure compliance with Indiana Department of Health regulations and legal requirements
• Improvement: To analyze usage patterns and improve our services
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Obligations: To comply with applicable laws and regulations

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Secure password hashing and authentication
• Regular security audits and penetration testing
• Access controls limiting employee access to personal information
• Secure document storage in Amazon S3
• HIPAA-compliant infrastructure for healthcare data

However, no security system is completely impenetrable. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.

LicenseFlow handles healthcare information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, physical, and technical safeguards to protect protected health information (PHI). Our infrastructure is HIPAA-compliant, and we have Business Associate Agreements with all service providers who handle PHI.

If you believe your HIPAA rights have been violated, you may file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

Our website contains links to third-party websites, including the Indiana Department of Health, Medicaid, and insurance provider websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

LicenseFlow is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. Since we do not sell personal information, the opt-out right does not apply. To exercise your CCPA rights, contact us at [email protected].

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by updating the "Last Updated" date and, if the changes are significant, by sending you an email notification. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.