Frequently Asked Questions

Find answers to common questions about home care licensing, DOH requirements, and LicenseFlow

General
What is LicenseFlow?
General410 IAC 17-1-2
How long does the licensing process take?
General410 IAC 17-1-3
What is the application fee?
General
Do I need to be an LLC to use LicenseFlow?
Subscription & Pricing
What are the different subscription tiers?
Subscription & Pricing
Is there a refund guarantee?
Subscription & Pricing
Can I upgrade my subscription later?
Subscription & Pricing
Do you offer annual billing discounts?
Account & Access
How do I create an account?
Account & Access
Can multiple people access my application?
Account & Access
How do I reset my password?
Application Process410 IAC 17-2-1
What documents do I need to submit?
Application Process410 IAC 17-1-1
How do I submit my application to DOH?
Application Process
Can I save my application and come back to it later?
Application Process
What if I make a mistake on my application?
Background Checks & TB Tests455 IAC 2-15-2(b)(2)
Who needs a background check?
Background Checks & TB Tests455 IAC 2-14-1
What are the four types of background checks?
Background Checks & TB Tests455 IAC 2-15-2(b)(2)
What convictions disqualify someone from working in home care?
Background Checks & TB Tests410 IAC 17-12-1
Who needs a TB test?
Staffing & Personnel410 IAC 17-3-1
What are the minimum staffing requirements?
Staffing & Personnel410 IAC 17-3-1
Can I be both the Administrator and Clinical Supervisor?
Staffing & Personnel455 IAC 2-15-2(b)(4)
What should be included in job descriptions?
Services & Waivers410 IAC 17-2-1
What services can I offer?
Services & Waivers
What is the OMPP HCBS Waiver?
Services & Waivers
Do I need to be Medicaid-certified?
Policies & Procedures455 IAC 2-8-2
What policies do I need?
Policies & Procedures455 IAC 2-8-2
Where do I report incidents?
Policies & Procedures
Can I customize the policy templates?
Insurance & Medicaid
What happens after I get DOH approval?
Insurance & Medicaid
How long does Medicaid enrollment take?
Insurance & Medicaid
Do I need to enroll with all MCEs?
Technical Support
What if I have technical issues?
Technical Support
How do I download my completed application?
Technical Support
Can I print my application?
Data & Privacy
Is my information secure?
Data & Privacy
Can I delete my account and data?
Data & Privacy
Who has access to my application?
Billing & Refunds
When am I charged?
Billing & Refunds
How do I cancel my subscription?
Billing & Refunds
What if I need an invoice?
Didn't find your answer?
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Phone: (317) 555-0100

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